Refund Policy

Last Updated: April 27th, 2025

At InfraTales ("we," "our," or "us"), we strive to provide high-quality technical content, newsletters, and digital services. We understand that situations may arise where cancellation or refund requests are necessary. This policy explains the conditions and procedures for cancellations and refunds.

1. Eligibility for Refunds

Refunds apply only to paid subscriptions purchased directly through InfraTales.

To qualify for a refund:

• The refund request must be submitted within 48 hours of the original purchase.
• The subscription must have been purchased using the official InfraTales payment process.

Refunds are not applicable for:

• Free subscriptions
• Partial usage of the service
• Requests submitted after the 48-hour refund window
• Users who have accessed premium or restricted content during the subscription period

2. How to Request Cancellation & Refund

You may cancel your subscription at any time.
Refunds (if eligible) must be requested by emailing us at:

📧 rahul.ladumor@infratales.com

Please include the following details in your request:

• Full Name
• Email address used during purchase
• Date of purchase
• Reason for requesting a refund

Our support team will respond within 3 business days.

3. Processing Time & Deductions

• Approved refunds will be processed within 15 business days.
• Refund amounts may be adjusted for applicable taxes (e.g., GST) as per Indian tax regulations.
• Refunds will be issued only to the original payment method used during the transaction.

4. Non-Refundable Situations

Refunds will not be issued under the following conditions:

• Requests made after 48 hours from the purchase date
• Subscriptions where premium/paid content has already been accessed
• Users who fail to provide complete information required for verification
• Technical issues outside our control (e.g., device/browser-related problems)

5. Changes to This Policy

We may update or revise this Refund & Cancellation Policy at any time.
Updates will be posted on this page, and significant changes may be communicated via email.

Continued use of our Services indicates your acceptance of the updated policy.

6. Contact Us

If you have questions or need assistance regarding cancellations or refunds, feel free to contact us:

📧 rahul.ladumor@infratales.com
📞 +91 958 666 1233
📍 Surat, Gujarat, India

By purchasing a subscription from InfraTales, you acknowledge that you have read, understood, and agree to this Refund & Cancellation Policy.